Refund policy
RETURNS & REFUNDS POLICY** —
Return window: You may request a return within 14 days after your order is delivered. Contact us through the Contact page before sending anything back — returns sent without approval may not be accepted.
Condition: Items must be unused, unopened, in original packaging, and in the same condition received. Proof of purchase is required.
Hygiene items: For health reasons, opened or used personal-care products and tools can't be returned for change-of-mind, unless they arrived damaged, defective, or incorrect.
Damaged or wrong items: Contact us promptly through the Contact page with your order number and clear photos of the item and packaging.
Return shipping: For change-of-mind returns, you cover return shipping. If the item arrived damaged, defective, or incorrect, we'll provide instructions for your case.
Refunds: Approved refunds go back to your original payment method after we receive and inspect the return. Original shipping charges aren't refundable on change-of-mind returns. Your bank may need extra time to post it.
Cancellations: Contact us as soon as possible to cancel or change an order — we can't guarantee it once fulfillment has started.
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